FAQ

COVID-19: Please allow for more time for delivery due to COVID-19 postal restrictions and limited air services. Chupadoodles will also be sanitising the workspace before packing all orders. However, if Chupadoodles is unable to send mail to your country, you will be contacted and given a full refund which takes a few business days to process.

Shipping Enquiries

How long does it take process orders?

  • Orders usually take 14 business days to process so please allow more time for a more accurate estimate. Don't worry an email will be sent out when your order has been shipped.

How long does shipping take?

  • Domestic Delivery (Australia): 3-10 business days
  • International Delivery: 3-8 weeks
  • Shipping time is the ordering processing time plus shipping time.

How is shipping calculated?

  • All products are individually weighed and measured, and shipping is automatically calculated based on the total weight of the order and size of the item.
  • If your order contains non-flat items like washi tapes, it is considered a parcel. This means your order will not be eligible for letter service.

  • For international orders please be aware of any additional import duties and/or taxes when they arrive. Please check the import fees you may be liable for before you place your order.

What are your shipping prices? 

Shipping prices shown in Australian Dollar. 

  • Free Standard Shipping (Australia): Orders over $60 

Domestic Shipping:

Weight

Untracked Shipping ($)

Tracked Shipping ($)

Under 0.125 kg

3 (Letter Service)

NA

Under 0.25 kg

3 (Letter Service)

8

Under 0.5 kg

NA

10

Under 1 kg

NA

12

Under 5 kg

NA

12.50

 

International Shipping:

  • International Shipping (Tracked) is now charged at a flat rate of $15  

 

Issues/Concerns

  • All orders will be packed with lots of love, but if you have any concerns about your order please contact the Chupadoodles team at info@chupadoodles.com, Instagram DMs: @chupadoodles or by this website.

Love, 

Chupadoodles

HP: 0493044266 

Email: info@chupadoodles.com

x